Implementation & continuous support

Employee success is everyone’s job

We believe that a successful experience with our platform starts with a seamless implementation process coupled with continued support throughout the journey with Sparkbay.

Every Sparkbay customer has access to our client success team who helped organizations around the world create an engagement program they love.

See in action

Sparkbay success program

With Sparkbay’s Success Program, your dedicated success manager will ensure you get up and running with Sparkbay in no time!

Here’s what you can expect:

  • A complete hands-on walkthrough of Sparkbay functionality

  • Insight into the best practices we have developed over millions of unique pieces of feedback collected

  • Dedicated time from your client success manager

  • Live, virtual webinars focused on adoption strategies & best practices

  • We will even help you build and implement your first action plan

Kick-off meeting

2 weeks before launch

Who should attend

  • HR Team

What will be discussed

  • Success goals and metrics

  • Milestones to reach

  • Customize the reporting experience

What will be the outcome

  • We both leave the call with a clear measure of success

Managers webinar

1 week before launch

Who should attend

  • HR Team

  • Senior leadership

  • Managers

What will be discussed

  • Walk through managers functionality focusing on dashboard and reports

  • Best practices on how managers will integrate Sparkbay into their existing workflows

What will be the outcome

  • You will have a high-level understanding of the platform and how it will help managers have quality conversations with their team

Review initial results

4 weeks after launch

Who should attend

  • HR Team

  • Senior leadership

What will be discussed

  • Review results to uncover improvement opportunities

  • Guidance on communications & change management

  • Walk through any outstanding product or strategy questions

What will be the outcome

  • You will feel confident understanding where to act and design your first action plan

Success check-in

Every 3 months

Who should attend

  • HR Team

What will be discussed

  • Revisit business objectives and discuss employee participation

  • Consulting on action plans and best practice

  • Personal demos of new features, functionality, and best practices

  • Brainstorm sessions regarding new ideas for your people management program

What will be the outcome

  • You will know which actions to implement to ensure success and mass adoption

  • Your success manager will create high-level executive presentations to help you reinforce your position as a true partner to Senior leadership

The dedicated support team is simply outstanding: always there, always with good ideas and always very hands-on.

Tim van der Wart
Director, Organizational Development & Culture at

Success stories:

How flatexDEGIRO aligns culture in a fast-growing organization using Sparkbay

For more than 15 years, they have provided clients with a full-service and full-product approach to allow them to take ownership of their financial wealth — self-directed. flatexDEGIRO’s technological edge has allowed them to provide a first-class investment experience to clients, whether they are a saver, an investor or an active trader. Today, they are proud to have become the leading online broker in Europe. More than two million clients in 18 countries trust their services.

How mdf commerce retains employees with Sparkbay

Mdf commerce makes commerce fluid by providing a wide range of software-as-a-service (SaaS) solutions that optimize and accelerate business interactions between buyers and sellers. Their platforms and services empower businesses around the world, enabling them to generate billions of dollars in transactions annually. Their e-procurement, e-commerce and marketplace solutions are supported by a strong and dedicated team of over 800 employees based in Canada, the United States, Denmark, Ukraine and China.

How Premier Tech is improving team members' experience in 28 countries

Premier Tech (PT) is a unique, global team driven by a common passion to make a difference in the lives of people, businesses and communities, and has been since 1923. What sets them apart is the passion of their 5,200 team members in 28 countries and their Technologies that come together to bring to life solutions that help feed, protect and improve our planet.

Better understand HR issues: Sparkbay, a platform that helps Cogir

Founded in 1995, Cogir Immobilier has nearly 8,000 employees who are passionate about real estate. Motivated by their constant desire to give meaning to real estate, they seek to humanize, create and surpass themselves in order to design pleasant, functional living environments that reflect the people who occupy them. Their team manages over 345 properties in Canada and the United States. They manage 5 million square feet of commercial real estate and 40,000 housing units, including more than 110 private seniors' residences. The Cogir Foundation supports projects and causes grouped under four main themes: youth, seniors, cultural diversity and the environment

How Koeppel uses Sparkbay to understand the challenges of its teams

Koeppel Companies is the master franchisee for FIVE GUYS Burgers and Fries for Eastern Canada, with 13 locations and entering a significant growth period in 4 provinces, with the support team based in Montreal.The values behind our success stems from the connections with people on a human level.

How NARS reduced turnover by 10% with Sparkbay

North American Risk Services, Inc. (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for their clients. NARS handles claims for insurers, brokerages, managing general agencies, captives, reinsurers, liquidation bureaus, self-insured funds and public entities. Through efficient claims adjustment, NARS makes their customers whole again.

How Spectra Premium improves its employer brand with Sparkbay

Spectra Premium Mobility Solutions designs, manufactures and markets technologies that support sustainable mobility. They focus on the development and commercialization of heat transfer, engine management and underbody products for automotive and commercial vehicle applications. Spectra Premium leverages its unique North American manufacturing capability, supported by their superior design engineering, to enhance their product offering to aftermarket and original equipment customers.

How Exegy® used a data-driven approach to improve engagement with Sparkbay

Exegy Has Helped The World’s Largest Banks And Brokers Stay On The Cutting Edge Of High-Speed Trading. Exegy is a global provider of resilient, low-latency solutions for normalized market data, connectivity, and historical, predictive, and real-time trading signals for financial firms. Exegy combines the technological innovation of 130+ patents with intensive field-testing to create products and services that stand up to the real-world needs of banks, exchanges, market makers, proprietary traders, asset managers, and agency brokers.

How Tokio Marine successfully transitioned to remote work with Sparkbay

Based in Singapore, Tokio Marine Asia (TM Asia) is an established regional headquarters and intermediate holding company, located at the Tokio Marine Centre in Singapore. Their organization oversees 8 P&C Insurance companies and 5 Life Insurance companies in 8 countries, which employs over 5,000 people across the region.