Restaurant employee surveys, from kitchen to counter
Crew members answer on their own phone, from a text message or a QR code posted in the restaurant. Each restaurant manager can see their team's results, and owners can compare the locations they run.
See in action
Short shifts, high turnover, little time to listen
Your crew spends each shift on its feet, between the kitchen, the counter and the dining room. Phones stay in the locker until break.
Part-time and often new
Many crew members are students working a few shifts a week, with no work email. Plenty move on within a season, before anyone asks what would keep them.
Managers who work the rush
Restaurant managers run the counter, cover the grill and fill in for no-shows. Between the lunch and dinner rushes, they have minutes, not hours, to read results and decide what to change.
Many locations and owners
Franchise owners, area managers and head office each need their own view. A location can hit its sales targets while its crew is quietly looking elsewhere.
How Sparkbay helps restaurants
Short surveys your crew can answer on a break, and results that show what to fix at each location.
Find the location that's slipping
See all your restaurants in one heatmap, with participation, turnover risk and scores on every engagement driver.
Then put two locations side by side to find where one trails the other, question by question.
What to change, and how
Between rushes, a manager can see the questions where the crew scores lowest, each with advice on what to try, such as getting peers to recognize each other.
Need ideas? Ask the crew one question in a focus group, like how to make Friday nights run smoother. They suggest ideas anonymously, then vote for the best.
Every employee can answer
Use one channel or combine them, so people with and without a work email can all take part.
A personal link in their inbox. No password to remember.
Text message
A survey link by SMS, opened on their phone.
Kiosk or QR code
A shared tablet on site, or a printed QR code they scan with their phone. They enter their employee number to answer.
Sparkbay gives managers the tools to understand where they need to improve and have quality conversations with their team.
A survey your teams can trust
ISO/IEC 27001 certified
An independent certification body audits our information security management system.
Anonymous by design
No result appears for a group below your anonymity minimum, 5 respondents by default. Its answers still count in the larger groups above it.
Privacy laws
Sparkbay complies with Quebec's Act to modernize legislative provisions as regards the protection of personal information (Law 25) and the General Data Protection Regulation (GDPR).
13 languages
Employees answer the survey in their own language.
Frequently asked questions
How do part-time crew members answer?
On their own phone. Those with a mobile number on file can get their link by text message. The others scan the QR code posted in the back of house, then enter their employee number. We can give each location its own code, good for every survey.
With several locations and franchisees, who sees what?
Results are grouped by the locations and teams in your employee data. A restaurant manager can see their location, franchise owners and area managers the restaurants they oversee, and head office the whole chain. Access can follow your org chart, and you can adjust it.
Our turnover is high. How does Sparkbay help?
Sparkbay rates turnover risk by team every week, and your monthly report email names the teams where it is elevated, so you know which restaurant to visit first. Crew members in their first three months also get the onboarding questions, once, inside their usual survey.
Our crews are small. Are answers really anonymous?
Yes, scores and comments are. A group below your anonymity minimum, 5 respondents by default or one you set, shows no result, and its scores are not sent to the browser. Its answers still count in larger groups, such as a region or your organization.
Will surveys arrive in the middle of a rush?
Not if you schedule around it. You choose how often a pulse survey goes out, the hour it is sent, for example between lunch and dinner service, and how many questions it asks. Add up to three reminders for people who have not answered.