--- title: "Employee NPS (eNPS) survey tool | Sparkbay" description: "Every Sparkbay survey measures your employee Net Promoter Score. See each team's eNPS with its promoters and detractors, compare teams and act on the drivers behind it." url: "https://sparkbay.com/en/employee-nps-survey" language: "en" --- eNPS # Know which teams would recommend you as an employer ## Every Sparkbay survey measures your employee Net Promoter Score (eNPS). Each manager can see their team's score, and HR compares every team. [Schedule a demo](https://sparkbay.com/en/request-demo) ![A team's engagement score, its trend and its eNPS, with the share of promoters, passives and detractors](https://sparkbay.com/content/images/feature-main-bg.png) Organizations that survey their teams with Sparkbay One number is not enough ## A company-wide eNPS does not tell you where to look It says whether people would recommend you as an employer. It does not say which team feels that way, or what would change their mind. How eNPS works ## Promoters minus detractors ### Employees answer one question from 0 to 10. eNPS runs from -100 to 100, and Sparkbay shows all three groups beside it, so you see what moved it. Promoters Answer 9 or 10: they would recommend your organization as a place to work Passives Answer 7 or 8: satisfied, but not enough to recommend it Detractors Answer 0 to 6: they would not recommend it The question ### One question, answered in seconds Every survey asks whether people would recommend your organization as a great place to work. They answer from 0 to 10, by email, text message or kiosk. ![The eNPS question as employees see it, with answers from 0 to 10](https://sparkbay.com/content/images/feature-enps-question.png) For each team ### See what drives each team's score eNPS is one question, and the drivers explain it. Each team's results rank up to three questions where it has the most room to grow, with advice on what to try. ![Top improvement opportunities for one team: three questions with their impact, score and benchmark](https://sparkbay.com/content/images/feature-improve-bg.png) For HR ### Find where loyalty drops The heatmap shows eNPS for every team, department, site or tenure group, beside participation and engagement. Compare it with an earlier period to see where it moved. In this example, eNPS is lowest among people with 10 years or more. ![Sparkbay heatmap by tenure, with participation, eNPS, attrition risk and driver scores](https://sparkbay.com/content/images/feature-heatmap-tenure.png) [Schedule a demo](https://sparkbay.com/en/request-demo) Built into every survey ## eNPS with no extra survey to run ### Part of your regular surveys The eNPS question comes with every pulse survey, at the rhythm you choose. ### With a benchmark A team's eNPS shows how it compares with the benchmark. ### Confidential eNPS shows only for groups of 5 respondents or more. Sparkbay gives managers the tools to understand where they need to improve and have quality conversations with their team. ![Aubert Prevost](https://sparkbay.com/content/images/logos/aubert-prevost.jpg) Aubert Prevost President ![Five Guys](https://sparkbay.com/content/images/logos/fiveguys-logo.svg) **+38** eNPS Five Guys [Read the case study](https://sparkbay.com/en/culture-blog/case-study-five-guys-1014) ## Frequently asked questions ### What is eNPS (employee Net Promoter Score)? eNPS measures how likely employees are to recommend your organization as a place to work. It is the percentage of promoters minus the percentage of detractors, so it runs from -100 to 100. ### How is eNPS calculated? Employees answer from 0 to 10. Those who answer 9 or 10 are promoters, 7 or 8 passives, and 0 to 6 detractors. Subtract the percentage of detractors from the percentage of promoters: with 47% promoters and 13% detractors, eNPS is 34. ### How often is eNPS measured? With every survey, at the rhythm you choose: every week, every two weeks, every month or every quarter. You see a change while you can still act on it, rather than one number a year. ### What is a good eNPS? Any score above zero means you have more promoters than detractors. Sparkbay shows how yours compares with the benchmark, and the change since an earlier period tells you more than a single score. ### Who sees eNPS results? A manager with access sees their team's eNPS. HR and leaders with organization-wide access compare it across teams on the heatmap. No result shows for a group of fewer than 5 respondents. ### Is Sparkbay compliant with employee data privacy laws? Yes. Sparkbay complies with Quebec's Law 25.Yes. Sparkbay complies with PIPEDA, Canada's federal privacy law.Yes. Sparkbay complies with the GDPR.Yes. Sparkbay helps you meet the California Consumer Privacy Act (CCPA) and never sells your employees' personal information.Yes. Sparkbay complies with the GDPR and processes your employees' data under a data processing agreement. Sparkbay also complies with the GDPR. Employee personal data is pseudonymized, encrypted in transit and at rest, and access is role-based. [Learn more about our security](https://sparkbay.com/en/security) Results appear only for groups of 5 respondents or more, and your organization can set a higher minimum. ISO 27001 certified. [Security and privacy](https://sparkbay.com/en/security) #### Would your people recommend you as an employer? [Schedule a demo](https://sparkbay.com/en/request-demo)